Subject: Ticket Assigned - damaged
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 16:07:33 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  damaged shereen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shereen Bot:  Hi Shereen ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  96511114294 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9651759982 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501683356            07:50 PM, 17th Apr                     shereen                    Hi           07:53 PM, 17th Apr                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:54 PM, 17th Apr                     shereen                             07:54 PM, 17th Apr                     shereen                    Hi Fatma           07:54 PM, 17th Apr                     shereen                    About this table, is it coming into foam box or just in bubbles roll?           07:55 PM, 17th Apr                     shereen                    Cause i want to send it by cargo, but am afraid it will arrive brokfn           07:56 PM, 17th Apr                   fatma                   Actually i have no idea about the package           07:56 PM, 17th Apr                   fatma                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           07:56 PM, 17th Apr                     shereen                             07:57 PM, 17th Apr                     shereen                    Second, can you check my shukrans, they are stable though i bought many times this month           07:57 PM, 17th Apr                   fatma                   Please note Shukran Points are credited to your account after 14 days from the date of delivery of the order.           08:00 PM, 17th Apr                   fatma                   We will accept a return of your item. Below you will find the process for initiating the return.           08:01 PM, 17th Apr                   fatma                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepointstores) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepointstores) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:01 PM, 17th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:06 PM, 17th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:07 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2414641