Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 13:24:15 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busines
 s days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:03 PM, 17th Apr                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:04 PM, 17th Apr                     hi                    Hello           05:05 PM, 17th Apr                     hi                    I return tshirt from last order and i didnt recive my money back           05:05 PM, 17th Apr                     hi                    Can i know WHY           05:05 PM, 17th Apr                   fatma                  
  Could you please share your order number so that I can assist you further?           05:06 PM, 17th Apr                     hi                    9641703030           05:08 PM, 17th Apr                     hi                    ??           05:10 PM, 17th Apr                     hi                    Hello?           05:13 PM, 17th Apr                     hi                    /startOver           05:14 PM, 17th Apr                     hi                    /startOver           05:14 PM, 17th Apr                   fatma                   Thank you fo sharing the order number with us           05:16 PM, 17th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           05:16 PM, 17th Apr                   fatma                   We would like to inform you that we have processed the refund of amount (AED26.41) on (3/23/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 worki
 ng days.           05:17 PM, 17th Apr                   fatma                   Is there anything else i can help you with?           05:19 PM, 17th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:24 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2414096