Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 13:07:58 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation shanel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shanel Bot:  Hi Shanel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9651619575 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503252267            04:53 PM, 17th Apr                   fatma                   Hi 
 Shanel, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:53 PM, 17th Apr                     shanel                    Hi ive made an order yesterday           04:54 PM, 17th Apr                     shanel                    Ive ordered 6 mens formal shirts           04:54 PM, 17th Apr                     shanel                    All 6 were on promotion buy 3 for 119           04:55 PM, 17th Apr                     shanel                    However i only received the promo on 3 shorts and not 6           04:55 PM, 17th Apr                     shanel                    Hello?           04:56 PM, 17th Apr                   fatma                   could you share the offer that you geet           04:57 PM, 17th Apr                   fatma                   and the order number           04:57 PM, 17th Apr                     shanel                    The offer was buy 3 for 119           04:57 PM, 17th Apr                   fatma
                    To escalate this issue           04:57 PM, 17th Apr                     shanel                    9651619575 order number           04:57 PM, 17th Apr                     shanel                             04:58 PM, 17th Apr                     shanel                             04:58 PM, 17th Apr                     shanel                             04:58 PM, 17th Apr                     shanel                    These are the 3 shirts that did not get the promo on checkout           04:59 PM, 17th Apr                     shanel                    Hello           05:01 PM, 17th Apr                   fatma                   Thank you for sharing those details with me           05:03 PM, 17th Apr                   fatma                   Now we need to escalate to our technical team to know why the offer has not been applied           05:04 PM, 17th Apr                   fatma                   and we will get back to you  once we get any update  on your email sha
 [email-masked]           05:04 PM, 17th Apr                     shanel                    Ok           05:05 PM, 17th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:07 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2414019