Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 11:47:47 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508788938            03:38 PM, 17th Apr                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:39 PM, 17th Apr                     hello                    Hj           03:39 PM, 17th Apr                     hello                    My order has been delivered yesterday           03:39 PM, 17th Apr                     hello                    And i just want to return one of the product from the order           03:40 PM, 17th Apr                     hello                    But i couldnot find return option in online           03:40 PM, 17th Apr                     hello                    And i can see order status as still on processing           03:40 PM, 17th Apr                     hello                    Hello?           03:41 PM, 17th Apr                     hello                    Hellloooo           03:43 PM, 17th Apr                   fatma                   do you want to return to the store or by our courier team ?           03:43 PM, 17th Apr                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:46 PM, 17th Apr                   fatma                   Is there anything else i can help you with?           03:46 PM, 17th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:47 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2413634