Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 11:39:30 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6294501916 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533699238            03:29 PM, 17th Apr                   fatma                   Hi, Good af
 ternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:29 PM, 17th Apr                     hi                    Hi my order #6294501916 is still under processing and I can't track my order           03:29 PM, 17th Apr                     hi                    I have ordered it on 9th April           03:29 PM, 17th Apr                     hi                    It's still under processing           03:30 PM, 17th Apr                     hi                    And I have already paid for my order too           03:30 PM, 17th Apr                   fatma                   Thank you for sharing the order number with me           03:30 PM, 17th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           03:30 PM, 17th Apr                     hi                    Ok           03:30 PM, 17th Apr                   fatma                   Your order ID 6294501916 is now ready for collection.
            03:31 PM, 17th Apr                   fatma                   Is there anything else i can help you with?           03:31 PM, 17th Apr                     hi                    Waiting           03:33 PM, 17th Apr                     hi                    ..           03:33 PM, 17th Apr                   fatma                   Your order ID 6294501916 is now ready for collection.           03:34 PM, 17th Apr                     hi                    Okay           03:35 PM, 17th Apr                     hi                    But in the app it's still showing under process           03:35 PM, 17th Apr                   fatma                   it happens           03:36 PM, 17th Apr                   fatma                   just visit the store and collect you order           03:36 PM, 17th Apr                   fatma                   Is there anything else i can help you with?           03:37 PM, 17th Apr                   fatma                   It was a pleasure to assis
 t you. Thank you for shopping with us.  Have a wonderful day.           03:39 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2413594