Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 09:44:34 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect aziz khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aziz khan Bot:  Hi Aziz Khan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9651303975 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  501479353            01:30 PM, 17th Apr                   fatma                   Hi Aziz, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:31 PM, 17th Apr                     aziz khan                    Hi Fatima,  can you please share the actual status of my order9651303975           01:31 PM, 17th Apr                     aziz khan                    Actually I'll be traveling today at midnight           01:31 PM, 17th Apr                     aziz khan                    So is it possible to get me pick up ready at the store till 6 or 7pm?           01:32 PM, 17th Apr                     aziz khan                    My*           01:32 PM, 17th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           01:39 PM, 17th Apr                   fatma                   We see that you have placed your order on Apr 15, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:40 PM, 17th Apr                   fatma                   Is there anything else i can help you with?           01:44 PM, 17th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:44 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2413045