Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 09:22:00 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery affa                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  affa Bot:  Hi Affa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - car
 d issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:12 PM, 17th Apr                   fatma                   Hi Affa, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:13 PM, 17th Apr                     affa                    I want to ask to you           01:13 PM, 17th Apr                     affa                    If your some items are out of stock then why you didn't mention about them           01:14 PM, 17th Apr                     affa                    When 
 costumer order that then you guys canceled it           01:14 PM, 17th Apr                     affa                    And why you cut full price but when you refund it you didt refund full           01:15 PM, 17th Apr                     affa                    So many time you guys did it           01:16 PM, 17th Apr                   fatma                   because the available items are not in good condithoin           01:16 PM, 17th Apr                   fatma                   condition           01:16 PM, 17th Apr                     affa                    Then madam you mention it           01:16 PM, 17th Apr                   fatma                   That's why our warehouse team has cancelled this item           01:16 PM, 17th Apr                     affa                    Before cut the money           01:16 PM, 17th Apr                   fatma                   because it's available in the store but after the quality check it was not good enough to deliver it to you  
          01:18 PM, 17th Apr                   fatma                   Is there anything else i can help you with?           01:19 PM, 17th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:21 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2412954