Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Apr 2021 13:47:01 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hadir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hadir Bot:  Hi Hadir ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9650797532 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971522196482            05:43 PM, 15th Apr                     hadir                    Ok           05:43 PM, 15th Apr                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:44 PM, 15th Apr                     hadir                    Hi dear           05:44 PM, 15th Apr                     hadir                    I have placed the order 971522196482           05:44 PM, 15th Apr                     hadir                    2 or 3 days ago           05:44 PM, 15th Apr                     hadir                    And should have been collected from splash store           05:44 PM, 15th Apr                     hadir                    But till now i still didn't get the confirmation sms           05:45 PM, 15th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           05:45 PM, 15th Apr                     hadir                    Would u please check it           05:45 PM, 15th Apr                     hadir                    Sure take ur time           05:45 PM, 15th Apr                   fatma                   We see that you have placed your order on Apr 14, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:46 PM, 15th Apr                     hadir                    Ok dear           05:46 PM, 15th Apr                     hadir                    Thanks alot           05:46 PM, 15th Apr                     hadir                    Take care           05:46 PM, 15th Apr                     hadir                    Bye           05:46 PM, 15th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:46 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2406109