Subject: Ticket Assigned - escalation rfeund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Apr 2021 12:33:39 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation rfeund kafeel ahamed                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  kafeel ahamed Bot:  Hi Kafeel Ahamed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:26 PM, 15th Apr                   fatma                   Hi Kafeel , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:26 PM, 15th Apr                     kafeel ahamed                    I would like to know about the status of return for my order 6292687132           04:27 PM, 15th Apr                   fatma                   Thank you for sharing the order number with me           04:27 PM, 15th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           04:27 PM, 15th Apr                     kafeel ahamed                    Ok           04:27 PM, 15th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           04:28 PM, 15th Apr                   fatma                   The order has been delivered to the warehouse on Apr-08-202 but till now the refund has not been process           04:29 PM, 15th Apr                   fatma                   Please be assured as we will escalate this issue to our concerned team and they will closely working on this to fix it for you.             04:29 PM, 15th Apr                     kafeel ahamed                    When can i expect the refund           04:29 PM, 15th Apr                   fatma                   Now i can not inform you because it's not clear now           04:30 PM, 15th Apr                   fatma                   but after we escalate we will update you on your eamil           04:30 PM, 15th Apr                   fatma                   email *           04:30 PM, 15th Apr                   fatma                   [email-masked]           04:31 PM, 15th Apr                     kafeel ahamed                    Yes           04:31 PM, 15th Apr                     kafeel ahamed                    Normally how long it takes           04:31 PM, 15th Apr                   fatma                   It takes from 3-5 days           04:31 PM, 15th Apr                     kafeel ahamed                    Other online companies refund with a week time           04:31 PM, 15th Apr                   fatma                   but we will do our best to refund you ASAP           04:32 PM, 15th Apr                     kafeel ahamed                    Its almost 10 days now           04:32 PM, 15th Apr                     kafeel ahamed                    Please do needful from your side to expedite           04:32 PM, 15th Apr                     kafeel ahamed                    Thanks for ur support           04:33 PM, 15th Apr                   fatma                   Sure we will do our best to make you happy           04:33 PM, 15th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:33 PM, 15th Apr                     kafeel ahamed                    Will get back if not received any updates in few days time           04:33 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2405732