Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Apr 2021 11:17:52 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9650721723 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971503111007            03:12 PM, 15th Apr                     hi                    Ok           03:12 PM, 15th Apr                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:13 PM, 15th Apr                     hi                    Hi           03:13 PM, 15th Apr                   fatma                   9650721723 is this your order number ?           03:13 PM, 15th Apr                     hi                    Yes           03:13 PM, 15th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           03:13 PM, 15th Apr                     hi                    Can you tell me by any chance if the order will be arriving today to rhe store           03:13 PM, 15th Apr                     hi                    Yes sure           03:13 PM, 15th Apr                   fatma                   We see that you have placed your order on Apr 13, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:14 PM, 15th Apr                     hi                    Okay           03:14 PM, 15th Apr                   fatma                   Is there anything else i can help you with?           03:15 PM, 15th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:17 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2405339