Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Apr 2021 12:59:19 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect tarique                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tarique Bot:  Hi Tarique ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9650333220 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581834832            04:55 PM, 14th Apr                   fatma                   Hi Tarique, Good afternoon thank you for contacting us. My name is Fatma,i will be happy to help you.           04:55 PM, 14th Apr                     tarique                    Hi Fatma           04:56 PM, 14th Apr                     tarique                    plz update me my order status           04:56 PM, 14th Apr                     tarique                    Its been 2 days since i placed the order           04:56 PM, 14th Apr                     tarique                    Order Number- 9650333220           04:56 PM, 14th Apr                     tarique                    Hello           04:57 PM, 14th Apr                   fatma                   Thank you for sharing the order number with me           04:57 PM, 14th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           04:57 PM, 14th Apr                     tarique                    Ok           04:58 PM, 14th Apr                   fatma                   We see that you have placed your order on Apr 12, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 3 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:58 PM, 14th Apr                   fatma                   Is there anything else i can help you with?           04:58 PM, 14th Apr                     tarique                    Ok           04:58 PM, 14th Apr                     tarique                    Thanl you           04:58 PM, 14th Apr                     tarique                    Thank you           04:58 PM, 14th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:58 PM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2401172