Subject: Re: Refund Issue - 6266940675
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: abhilash kuttalam <[email-masked]>, Max Shoukiya <[email-masked]>, Mohammed Athar <[email-masked]>, escalations dxbteam <[email-masked]>, Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Faheemuddin Dulvi <[email-masked]>, Ramkumar Rajangam <[email-masked]>, Shakeeb Ar
Date: Tue, 13 Apr 2021 00:28:58 -0700 (MST)

Hi Team, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "abhilash kuttalam" <[email-masked]>, "Max Shoukiya" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Faheemuddin Dulvi" <[email-masked]>, "Ramkumar Rajangam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, April 1, 2021 8:55:00 PM 
Subject: RE: Refund Issue - 6266940675 

[ mailto:[email-masked] | @Mohammed Athar ] 

I’ve added in the sheet row # 428. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Abhilash Kuttalam <[email-masked]> 
Sent: Thursday, April 1, 2021 2:13 PM 
To: Jessie Caparas <[email-masked]>; Max Shoukiya <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Faheemuddin Dulvi <[email-masked]>; Ramkumar Rajangam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: RE: Refund Issue - 6266940675 

[ mailto:[email-masked] | @Jessie Caparas ] 

Please send by short banking to Max Shoukiya – 60163 (Jeddah Region) and they will handover to customer. 

Regards, 

Abhi 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 1, 2021 9:29 AM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Faheemuddin Dulvi < [ mailto:[email-masked] | [email-masked] ] >; Ramkumar Rajangam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Max Shoukiya < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Issue - 6266940675 
Importance: High 

[ mailto:[email-masked] | @Abhilash Kuttalam ] 

As discussed, can you check if store team can provide the cash for this or should we do bank transfer? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 31, 2021 11:06 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Faheemuddin Dulvi < [ mailto:[email-masked] | [email-masked] ] >; Ramkumar Rajangam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Max Shoukiya < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Issue - 6266940675 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] 

The items are with the store now. Please check and process the refund. 

From: Abhilash Kuttalam 
Sent: Tuesday, March 30, 2021 2:05 PM 
To: Max Shoukiya < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Faheemuddin Dulvi < [ mailto:[email-masked] | [email-masked] ] >; Ramkumar Rajangam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Issue - 6266940675 

[ mailto:[email-masked] | @Max Shoukiya ] please confirm if the items were left at store by customer? 

6266940675 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 30, 2021 11:27 AM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Max Shoukiya < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Faheemuddin Dulvi < [ mailto:[email-masked] | [email-masked] ] >; Ramkumar Rajangam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Issue - 6266940675 
Importance: High 

[ mailto:[email-masked] | @Abhilash Kuttalam ] 

Checked with tech and as per them, since it’s a home delivery order, cashier details will not be available in OMS 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 5:13 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Max Shoukiya < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Faheemuddin Dulvi < [ mailto:[email-masked] | [email-masked] ] >; Ramkumar Rajangam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Issue - 6266940675 

Thanks, [ mailto:[email-masked] | 
@Jessie Caparas ] 

Please provide the cashier ID, refund date and time as well. 

So that we can double check CCTV records. 

Regards, 

Abhi 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 4:04 PM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Max Shoukiya < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Faheemuddin Dulvi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Issue - 6266940675 
Importance: High 

[ mailto:[email-masked] | @Abhilash Kuttalam ] 

Checking also with tech from the back end INC1014100 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 4:30 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Max Shoukiya < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Faheemuddin Dulvi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Issue - 6266940675 

Dear Team, 

We checked the return reports and no return has been registered for this order. 

[ mailto:[email-masked] | @Max Shoukiya ] 

Please check if these items that the customer left at the store are still there? 

Regards, 

Abhi 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 2:02 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 6266940675 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 2, 2021 4:51:22 PM 
Subject: RE: Refund Issue - 6266940675 

[ mailto:[email-masked] | @Abhilash Kuttalam ] 

Can you please help us investigate on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 2, 2021 3:14 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Issue - 6266940675 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6266940675 

Customer wanted to return the below mentioned items to the store, but was unable to as the store told the customer that due to some system issue they are unable to process the return for her: 

162626314 - - Solid Polo T-shirt with Short Sleeves and Tipping 

162879245 - - Graphic Print T-shirt with Round Neck and Short Sleeves 

162857984 - - Graphic Print T-shirt with Round Neck and Short Sleeves 

However, later she received an SMS notification that her refund has processed but she was never handed over any cash when she visited the store. The store that she visited to return, it's address is as follows: 

4050 Al Mukkrramah ، Ibrahim Al-Khalil - Ash Shawqiyah 6155 ، Mecca 24351, Saudi Arabia 

As per hybris the following RMA is showing as processed: 1000496615 but customer is denying receiving any cash refund for this and she still has the items. 

Please look into this and assist. Thank you for your help! 

Regards, 

Apoorv 

From: "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 2, 2021 1:30:09 PM 
Subject: Re: customer didn't return the item but the refund processed to cash value 

Hi Apoorv, 

The store is: 4050 Al Mukkrramah ، Ibrahim Al-Khalil - Ash Shawqiyah 6155 ، Mecca 24351, Saudi Arabia, so kindly check and assist. 

Regards, 

Fatma Maher 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccdf44100bac24fd4f5c908d8f4f6abb4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637528687560471725%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KYkvoX6nyvPV1rDhAnw0ifLpeTpfTNFE6iZPI6Kr7yI%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com