Subject: New Reply Received - zimbra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 12:29:43 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  zimbra  Ticket comment <div dir="auto">What do you want ? My address?</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 7 Apr 2021, 14:18 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2357263</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Fatma Maher : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mohi,</div>
<div><br></div>
<div>Thank you for your patience.</div>
<div><br></div>
<div dir="ltr">We sincerely apologise for any inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">With the reference to the order ID 6288921972, we have heard back from our team at this time and they have advised us that they are investigating regarding the same at this time. We will update you as soon as we receive further update from them.</div>
<div><br></div>
<div>We request you to please allow us some more time so we can assist you regarding this accordingly.</div>
<div><br></div>
<div>We appreciate your continued cooperation and patience with us.</div>
<div><br></div>
<div>Your Friends,</div>
<div><span dir="ltr">The Support Team.</span></div>
</div></div>
<div><br></div>
<br>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2357263