Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 11:48:39 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund hi am santhosh                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi am santhosh Bot:  Hi Hi Am Santhosh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an ad
 ditional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:32 PM, 07th Apr                   fatma                   Hi Santhosh , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:34 PM, 07th Apr                     hi am santhosh                    6284125955 this is my order number           03:34 PM, 07th Apr                     hi am 
 santhosh                    I have refund query           03:34 PM, 07th Apr                     hi am santhosh                    Kindly check my refund status           03:34 PM, 07th Apr                   fatma                   Thank you for sharing the order number with me           03:35 PM, 07th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           03:35 PM, 07th Apr                     hi am santhosh                    Okey           03:35 PM, 07th Apr                   fatma                   Regarding the order: 6284125955 Please note that the refund has been processed successfully from our side for the amount SAR150.10, however due to some concerns with the payment vendor, the refund has been rejected.           03:42 PM, 07th Apr                   fatma                   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund process
 ing takes approximately 3 weeks.           03:42 PM, 07th Apr                   fatma                   Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.           03:43 PM, 07th Apr                     hi am santhosh                    3weeks over still not received cash           03:43 PM, 07th Apr                     hi am santhosh                    Kindly help me out pls           03:44 PM, 07th Apr                   fatma                   after 2 days if you did not receive the amount, kindly contact us again and share the bank statement from 20th march till that day           03:47 PM, 07th Apr                   fatma                   so we will be able to investigate and assist you           03:47 PM, 07th Apr                     hi am santhosh                    Okey will contact thanks for support           03:48 PM, 07th Apr                   fatma                   It was a pleasure to assist you. Thank yo
 u for shopping with us.  Have a wonderful day.           03:48 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2367759