Subject: Ticket Assigned - Conversation with vandana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 11:15:19 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vandana vandana                    Bot:  Hi again! Bot:  Please enter your name Customer:  vandana Bot:  Hi Vandana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4548424125 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:05 PM, 07th Apr                     vandana                    How can I cancel my order before delivery           03:05 PM, 07th Apr                   fatma                   Hi Vandana
 , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:06 PM, 07th Apr                     vandana                    How can I cancel my order before delivery           03:07 PM, 07th Apr                   fatma                   4548424125           03:10 PM, 07th Apr                   fatma                   is this your order number ?           03:11 PM, 07th Apr                     vandana                    Yes           03:12 PM, 07th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           03:12 PM, 07th Apr                   fatma                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           03:13 PM, 07th Apr                   fatma                   Also 
 if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:13 PM, 07th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           03:13 PM, 07th Apr                   fatma                   Is there anything else i can help you with?           03:13 PM, 07th Apr                     vandana                    No. Thank you.           03:14 PM, 07th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:14 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2367529