Subject: New Reply Received - phone esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 13:45:37 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  phone esc  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi Team,</span></div>
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<div class="MsoPlainText">Thank you for the updated contact details. </div>
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<div class="MsoPlainText">Customer will be contacted and rescheduled delivery accordingly.
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<b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'>Thanking you.</span></b><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'></span></b>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'>Best regards,</span></b></div>
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<b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:gray'>_______________________________________</span></b><span style='font-family:"Calibri",sans-serif;color:gray'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><img width="152" height="89" style="width:1.5833in;height:.927in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwODQxNDEzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.r-sTA-uZljjj_EXn3ZBnme1sqanBe26R70GHFEOZ2Ts" alt="cid:[email-masked]"></span><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#595959'></span>
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<div class="MsoNormal"><b><u><span style="font-family:Algerian;color:#2E74B5">Antony Markose</span></u></b></div>
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<b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>Service Coordinator</span></u></i></b><b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></u></i></b>
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<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>Dubai Delivery Center</span></u></i><span dir="RTL"></span><span dir="RTL"></span><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i><i><span style='font-size:11.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></i>
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<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>PO Box 99999, Dubai, United Arab Emirates</span></u></i><b><i><u><span style='font-size:11.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></u></i></b>
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<div class="MsoNormal"><i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>T +971-42303244</span></u></i></div>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue'></span></u>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Rajesh Pattabhi &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, April 6, 2021 5:05 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Epg Lmg1 &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: [#2354814] - phone esc</span>
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<div class="MsoNormal"><i><span style='font-size:11.0pt;font-family:"Franklin Gothic Book";color:blue'>Good afternoon
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<div class="MsoNormal"><i><span style='font-size:11.0pt;font-family:"Franklin Gothic Book";color:blue'>Dear Fatma</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:11.0pt;font-family:"Franklin Gothic Book";color:blue'>This shipment we have received on the 3<sup>rd</sup> of April and below screenshot is self-explanatory</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:11.0pt;font-family:"Franklin Gothic Book";color:blue'>*************</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:11.0pt;font-family:"Franklin Gothic Book";color:blue'>Dear Antony</span></i></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, April 6, 2021 4:34 PM<br>
<b>To:</b> Rajesh Pattabhi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Epg Lmg1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#2354814] - phone esc</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Delivery<br>
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Order Date : Apr 1, 2021<br>
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Order ID: 9647266931<br>
Tracking ID: 1000010566692<br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 4/3/21 but the customer's contact number is not correct, so we request you to contact the customer and arrange a delivery on priority basis.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Contact number: +971526650793<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Fatma Maher.</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2354814:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2354814