Subject: Ticket Assigned - Conversation with bouchra
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 08:23:04 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bouchra bouchra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bouchra Bot:  Hi Bouchra ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15
  business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96598882043            12:02 PM, 06th Apr                   fatma                   Hi Bouchra, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:02 PM, 06th Apr                     bouchra           
          Hi there was a problem with my order yesterday u bring my furniture and there was a missing item so my chair was not assembled properly           12:03 PM, 06th Apr                     bouchra                    When i spoke to ur workers they said they FORGOT it and will bring it today today they dont answer me           12:03 PM, 06th Apr                     bouchra                    So deliver my order correctly because i paid for it           12:04 PM, 06th Apr                     bouchra                    I want the missing item delivered today because i paid FULL price and was told it will be delivered           12:04 PM, 06th Apr                     bouchra                    On the 5th not my problem if the worker forget to bring it           12:04 PM, 06th Apr                     bouchra                    Really bad service           12:05 PM, 06th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.          
  12:05 PM, 06th Apr                   fatma                   Could you please share your order number so that I can assist you further?           12:05 PM, 06th Apr                     bouchra                    Its under 98882043           12:06 PM, 06th Apr                     bouchra                    Or 60767799           12:06 PM, 06th Apr                   fatma                   and also share snapshot of the item you have received  so we will able to assist you           12:06 PM, 06th Apr                     bouchra                    I paid in full ur workers told me they bring it today           12:07 PM, 06th Apr                     bouchra                    Check ur system under 98882043 and 60767799           12:07 PM, 06th Apr                     bouchra                    It was supposed to be delivered 5th they forget the item for the hanging chair           12:07 PM, 06th Apr                     bouchra                    So my item is NOT assembled and has a mi
 ssing piece this is not fair as I paid full price and should recieve FULL item           12:08 PM, 06th Apr                   fatma                   I know that it's not assembled           12:10 PM, 06th Apr                     bouchra                    They forgot a pieve           12:10 PM, 06th Apr                     bouchra                    A piece           12:10 PM, 06th Apr                     bouchra                    Is it my fault they forgot the piece           12:10 PM, 06th Apr                   fatma                   that's why i'm asking for the picture so i will be able to inform the time           12:10 PM, 06th Apr                     bouchra                    Either give me my full chair assembled with a missing piece           12:11 PM, 06th Apr                     bouchra                    Or return my money           12:11 PM, 06th Apr                     bouchra                    U can check ur system           12:11 PM, 06th Apr                   f
 atma                   of course it's not your fault           12:11 PM, 06th Apr                     bouchra                    So please call them to bring the full items for my order           12:11 PM, 06th Apr                     bouchra                    They said today but theyre not answering           12:11 PM, 06th Apr                     bouchra                    Is there a number i can call           12:12 PM, 06th Apr                   fatma                   I understand your feeling right now           12:12 PM, 06th Apr                   fatma                   but i need the snapshot to prove to the team that there's missing part           12:12 PM, 06th Apr                   fatma                   and that the item has not been assembled           12:12 PM, 06th Apr                   fatma                   To be honest with you the same team will not come           12:13 PM, 06th Apr                   fatma                   and without i escalate to the team n
 o one will come           12:13 PM, 06th Apr                   fatma                   Kindly help me to fix this issue and share with me snapshot of the item           12:14 PM, 06th Apr                     bouchra                    I sent u the picture           12:14 PM, 06th Apr                     bouchra                    With a chair with no part           12:14 PM, 06th Apr                     bouchra                    Its loading           12:14 PM, 06th Apr                     bouchra                    Im sending           12:14 PM, 06th Apr                   fatma                   Take your time           12:15 PM, 06th Apr                   fatma                   Maybe internet issue here           12:15 PM, 06th Apr                   fatma                   Could you please send it again           12:18 PM, 06th Apr                   fatma                   till now i did not receive any item           12:18 PM, 06th Apr                   fatma                   H
 i, I'm not getting a response from you. Are we still connected?           12:19 PM, 06th Apr                   fatma                   Hi Bouchra, I have not received a response from you yet, please confirm if you are still connected?           12:21 PM, 06th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:22 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2360994