Subject: Ticket Assigned - Conversation with gema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 08:23:17 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gema gema                    Customer:  no Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Gema ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment
  method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:55 AM, 06th Apr                   fatma                   Hi Gema, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy 
 to help you.           11:55 AM, 06th Apr                     gema                    hi,i just want to ask my refund           12:00 PM, 06th Apr                   fatma                   Could you please share your order number so that I can assist you further?           12:00 PM, 06th Apr                     gema                    I already return the items last march 07,but still my refund notcoming in my credit           12:01 PM, 06th Apr                   fatma                   I'm sorry to know this           12:02 PM, 06th Apr                     gema                    8238407191,thats floral jumpsuit and i denim           12:02 PM, 06th Apr                   fatma                   Thank you for sharing the order number with me           12:02 PM, 06th Apr                     gema                    but,how can i get my refund? pls           12:02 PM, 06th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?     
       12:02 PM, 06th Apr                     gema                    can you pls check           12:03 PM, 06th Apr                   fatma                   We would like to inform you that we have processed the refund of amount (KWD6.05) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:03 PM, 06th Apr                     gema                    Did  you  find           12:04 PM, 06th Apr                     gema                    i check it not there           12:04 PM, 06th Apr                     gema                    what if,i will order again then just  deduct my 6.05 to my next order maam           12:05 PM, 06th Apr                     gema                    it is possible maam or not           12:05 PM, 06th Apr                   
 fatma                   could you share with me a screenshot of your my credit           12:07 PM, 06th Apr                     gema                    ok mam           12:10 PM, 06th Apr                     gema                    i cnt send the file  maam           12:13 PM, 06th Apr                     gema                    maybe  im  a guest only,thats why  its  not coming           12:14 PM, 06th Apr                   fatma                   No problem           12:14 PM, 06th Apr                   fatma                   you an share it with us on our email           12:14 PM, 06th Apr                   fatma                   [email-masked]           12:15 PM, 06th Apr                   fatma                   Is there anything else i can help you with?           12:15 PM, 06th Apr                     gema                    how can i get my refund           12:16 PM, 06th Apr                   fatma                   The refund has been processed           12:1
 7 PM, 06th Apr                   fatma                   but you have a technical issue           12:17 PM, 06th Apr                   fatma                   so we need a screen shot to escalate it           12:17 PM, 06th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:19 PM, 06th Apr                   fatma                   Hi Gema, I have not received a response from you yet, please confirm if you are still connected?           12:20 PM, 06th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:22 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2360997