Subject: Ticket Assigned - Conversation with abir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 08:19:01 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abir abir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abir Bot:  Hi Abir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9648522669 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509463063            11:57 AM, 06th Apr                   fatma                   Hi Abir, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           11:57 AM, 06th Apr                     abir                    السلام عليكن           11:57 AM, 06th Apr                     abir                    I have a problem with you that has been happening for a while           11:58 AM, 06th Apr                   fatma                   Is this issue related to this order number 9648522669?           11:59 AM, 06th Apr                     abir                    The information about the goods is always that there are still four pieces of it or one piece, and when I order and pay with the card, I receive a message that the piece is not available           12:00 PM, 06th Apr                     abir                    This did not happen once or twice.  And I'm really tired of it           12:00 PM, 06th Apr                     abir                    I really hate online services and hate center point and lifestyle because of this problem           12:02 PM, 06th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           12:04 PM, 06th Apr                     abir                    I have a lot of orders that have been canceled .. This is illogical and provocative           12:05 PM, 06th Apr                   fatma                   We will inform our team about that to update the website regularly           12:05 PM, 06th Apr                     abir                    So I ordered Consol yesterday and it was canceled even though this Consol only had 4 items available           12:06 PM, 06th Apr                     abir                    I ordered the same piece again and I hope it will not be canceled again           12:07 PM, 06th Apr                   fatma                   You will know within few hours of placing the order that it will be cancelled or not           12:10 PM, 06th Apr                   fatma                   Is there anything else i can help you with?           12:10 PM, 06th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:11 PM, 06th Apr                   fatma                   Hi Abir, I have not received a response from you yet, please confirm if you are still connected?           12:16 PM, 06th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:16 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2360958