Subject: Ticket Assigned - Conversation with masoumeh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 07:15:29 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with masoumeh masoumeh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  masoumeh Bot:  Hi Masoumeh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506589693            10:52 AM, 06th Apr                   fatma                   Hi Masoumeh, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           10:52 AM, 06th Apr                     masoumeh                    I order some item 15 days ago and I cancel one of them until know I didn’t receive my money back           10:53 AM, 06th Apr                   fatma                   Could you please share your order number so that I can assist you further?           10:56 AM, 06th Apr                     masoumeh                    9644108903           10:58 AM, 06th Apr                   fatma                   Thank you for sharing the order number with me           10:59 AM, 06th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           10:59 AM, 06th Apr                     masoumeh                    Ok           11:00 AM, 06th Apr                   fatma                   I have checked and i can see that to order has been delivered completely           11:04 AM, 06th Apr                     masoumeh                    No           11:04 AM, 06th Apr                     masoumeh                    One item I cancel because I order from it to pic           11:05 AM, 06th Apr                   fatma                   could you share with me the item name           11:05 AM, 06th Apr                     masoumeh                    Dot print knee           11:07 AM, 06th Apr                   fatma                   One minute please           11:08 AM, 06th Apr                   fatma                   We would like to inform you that we have processed the refund of amount (AED51.35) on ( 3/21/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:11 AM, 06th Apr                     masoumeh                    But it’s more than 15 days I didn’t receive           11:12 AM, 06th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           11:13 AM, 06th Apr                   fatma                   we request you to wait for more 2 days           11:13 AM, 06th Apr                     masoumeh                    Ok thanks           11:14 AM, 06th Apr                   fatma                   if you did not receive it so kindly contact your bank and share your bank statement with us           11:14 AM, 06th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:14 AM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2360598