Subject: Ticket Assigned - Conversation with elaine garcia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 07:02:49 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elaine garcia elaine garcia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elaine garcia Bot:  Hi Elaine Garcia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9648280861 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971563572720            10:50 AM, 06th Apr                
    fatma                   Hi Elaine, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           10:51 AM, 06th Apr                     elaine garcia                    Hi Good morning           10:51 AM, 06th Apr                     elaine garcia                    i just want ask about my order why the order was already cancelled without informing me           10:52 AM, 06th Apr                   fatma                   9648280861 is this your order number ?           10:53 AM, 06th Apr                     elaine garcia                    yes           10:53 AM, 06th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           10:54 AM, 06th Apr                     elaine garcia                    yeah sure please           10:54 AM, 06th Apr                   fatma                   The Item Textured Multi-Strap Sandals with Wedge Heels and Pin Buckle Closure and the item Textured 
 Ankle Strap Sandals with Block Heels in your order ID 9648280861 went out of stock, so we've partially shipped your order and the amount of AED54.00 will be refunded back to your debit or Credit Card in 7- 14 working days.           10:58 AM, 06th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           10:58 AM, 06th Apr                     elaine garcia                    how come out of stock? in this app you can order if the item is available right? and when i check one of the item still have a stock           10:59 AM, 06th Apr                     elaine garcia                    next time inform your costumer before automatically cancelled the item we expect it so better if you dont have stock dont post it in the system cuz you make the people embarrased thanks           11:01 AM, 06th Apr                   fatma                   I know this, because those items are not in good condition           11:01 AM, 06th Apr  
                  fatma                   so now we need o inform our team to update the website           11:02 AM, 06th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           11:02 AM, 06th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:02 AM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2360533