Subject: Ticket Assigned - Conversation with misha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 14:21:12 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with misha misha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  misha Bot:  Hi Misha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9648024129 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503135592            06:08 PM, 05th Apr                     misha                    Ok
            06:08 PM, 05th Apr                   fatma                   Hi Misha, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:09 PM, 05th Apr                     misha                    Hello           06:11 PM, 05th Apr                     misha                    I have received a different item in place of what I had ordered           06:11 PM, 05th Apr                     misha                    /startOver           06:12 PM, 05th Apr                     misha                    Hi           06:12 PM, 05th Apr                   fatma                    We are truly sorry to hear that you have received a different item than the one you originally ordered from our website.            06:14 PM, 05th Apr                   fatma                   We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.           06:14 PM, 05th Apr 
                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           06:16 PM, 05th Apr                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           06:18 PM, 05th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:19 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2357648