Subject: Ticket Assigned - Conversation with hazel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 13:59:48 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hazel hazel                    Bot:  Hi again! Bot:  Please enter your name Customer:  hazel Bot:  Hi Hazel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9648173567 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:51 PM, 05th Apr                   fatma                   Hi Hazel, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:52 PM, 05th Ap
 r                     hazel                    Hi Fatma           05:53 PM, 05th Apr                     hazel                    I just want to know if when can i receive my order           05:53 PM, 05th Apr                   fatma                   Is this your order number 9648173567           05:56 PM, 05th Apr                     hazel                    Yes           05:56 PM, 05th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           05:57 PM, 05th Apr                     hazel                    Sure           05:58 PM, 05th Apr                   fatma                   Please be advised that order number (9648173567) is being processed and will arrive within 2-3 business days.           05:58 PM, 05th Apr                     hazel                    Great, thanks. Cos i didn't receive a text for the firs time           05:59 PM, 05th Apr                     hazel                    Thanks fatma           05
 :59 PM, 05th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:59 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2357509