Subject: Ticket Assigned - Conversation with naghma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 13:25:57 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naghma naghma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naghma Bot:  Hi Naghma ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may t
 ake an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503983217            05:05 PM, 05th Apr                     naghma                    My hotmail is not working           05:06 PM, 05th Apr                     naghma                    I can't receive any refund messages of my many           05:06 PM, 05th Apr                     naghma                    I returned on 24th           05:07 PM, 05th Apr                   fatma                 
   Hi Naghma, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:07 PM, 05th Apr                     naghma                    28 march i receive message that my return is successful           05:08 PM, 05th Apr                     naghma                    But not receiveed money yet           05:08 PM, 05th Apr                   fatma                   Could you please share your order number so that I can assist you further?           05:08 PM, 05th Apr                     naghma                    9644323073           05:09 PM, 05th Apr                   fatma                   Thank you for sharing the order number with me           05:10 PM, 05th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           05:10 PM, 05th Apr                     naghma                    0k           05:10 PM, 05th Apr                   fatma                   We would like to inform yo
 u that we have processed the refund of amount (AED57.66) on (3/28/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:11 PM, 05th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:12 PM, 05th Apr                     naghma                    When i will recive money           05:13 PM, 05th Apr                   fatma                   within 7- 14 working days.           05:13 PM, 05th Apr                   fatma                   Is there anything else i can help you with?           05:13 PM, 05th Apr                     naghma                    Means i have to wait 10 more days           05:14 PM, 05th Apr                   fatma                   the refund of amount (AED57.66) on (3/28/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:14 PM, 05th Apr 
                   fatma                   Is there anything else i can help you with?           05:14 PM, 05th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:16 PM, 05th Apr                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           05:17 PM, 05th Apr                     naghma                    Thanks           05:19 PM, 05th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:19 PM, 05th Apr                     naghma                    Can you plz change my eamil           05:19 PM, 05th Apr                     naghma                    Plz update it           05:19 PM, 05th Apr                     naghma                    [email-masked]           05:19 PM, 05th Apr                   fatma                   I'm sor
 ry i can\t change your email address           05:20 PM, 05th Apr                     naghma                    Oh           05:20 PM, 05th Apr                   fatma                   you can create a new account if you don't use the other email           05:20 PM, 05th Apr                   fatma                   Is there anything else i can help you with?           05:20 PM, 05th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:23 PM, 05th Apr                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           05:24 PM, 05th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:25 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2357284