Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 11:43:55 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/zMNBj863EXp6aP5sXFKF2Q~~/AALN9wA~/RgRiTCt2PVcDc3BjQgpgZ_b3amAqvRGaUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
<br>
<span style="font-size:11pt"><span style="line-height:106%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="background:white"><span style="line-height:106%">Kindly note that the customer’s address is outside our coverage zone. If possible, please provide us with an alternate address that is within our coverage zone, or advise if we should return this order to your side. </span></span></span></span></span></span><br>
<br>
<br>
Best Regards
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Nour Al-Arjan</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>5/4/2021 1:30 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2351346] - escalation<br>
 
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<div dir="ltr">Hi Team, </div>

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<div dir="ltr">Sorry for incomplete information, the tracking number is : SD001571280.</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Fatma Maher.</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Mon, 5 Apr at 1:29 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Late Delivery<br>
<br>
Order Date : Apr 1, 2021<br>
<br>
Order ID: 6291204582<br>
Tracking ID: 12345678<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 4/2/21 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.</span></div>

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<span class="separator">Regards,</span>
</div>

<div dir="ltr"><span class="separator">​Fatma Maher.</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/p_mddSYt9Znx377KEzwz7g~~/AALN9wA~/RgRiTCt2PlcDc3BjQgpgZ_b3amAqvRGaUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2351346