Subject: Ticket Assigned - Conversation with kate
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 11:37:39 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kate kate                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kate Bot:  Hi Kate ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  521021498            03:07 PM, 05th Apr                   fatma                   Hi Kate, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:07 PM, 05th Apr                     kate                    Hi           03:08 PM, 05th Apr                     kate                    Can you please arrange collection for a refund please           03:08 PM, 05th Apr                     kate                    For order           03:08 PM, 05th Apr                     kate                    9646252492           03:08 PM, 05th Apr                     kate                    2 pairs of grey fisherman strap sandals           03:10 PM, 05th Apr                     kate                    1 pair of blue fisherman strap sandals           03:10 PM, 05th Apr                     kate                    Size 21           03:10 PM, 05th Apr                     kate                    And 1 pair of textured gladiator sandal           03:11 PM, 05th Apr                     kate                    ?           03:13 PM, 05th Apr                   fatma                   Sorry for late reply           03:14 PM, 05th Apr                     kate                    Hello           03:14 PM, 05th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           03:14 PM, 05th Apr                     kate                    Can you arrange collection please for refund           03:16 PM, 05th Apr                     kate                    4 the 4 pairs of shoes           03:16 PM, 05th Apr                   fatma                   did you create a return request for the items ?           03:17 PM, 05th Apr                     kate                    I’m asking you to do that now           03:17 PM, 05th Apr                     kate                    I paid as guest so can’t do it online           03:18 PM, 05th Apr                     kate                    ?           03:20 PM, 05th Apr                   fatma                   i think i have problem in my system           03:21 PM, 05th Apr                   fatma                   because i'm not able to open the order           03:21 PM, 05th Apr                     kate                    ?           03:21 PM, 05th Apr                   fatma                   could you share your contact number with me           03:21 PM, 05th Apr                     kate                    521021498           03:21 PM, 05th Apr                   fatma                   i have tried to search by your email address [email-masked] and the order number           03:21 PM, 05th Apr                     kate                    [email-masked]           03:22 PM, 05th Apr                   fatma                   Thank you for sharing your contact number with me           03:22 PM, 05th Apr                     kate                    [email-masked]           03:22 PM, 05th Apr                     kate                    Or [email-masked]           03:22 PM, 05th Apr                     kate                    It wouldn’t let me sign in so had to checkout as guest           03:22 PM, 05th Apr                   fatma                   one minute please i'm checking           03:24 PM, 05th Apr                     kate                    Ok           03:24 PM, 05th Apr                   fatma                   Thank you for sharing the correct email address  [email-masked]           03:25 PM, 05th Apr                   fatma                   i found the order           03:25 PM, 05th Apr                   fatma                   which items do you want to return?           03:26 PM, 05th Apr                     kate                    Ok           03:27 PM, 05th Apr                     kate                    162946464     162172111     162946472      162946471           03:29 PM, 05th Apr                     kate                    Return the 4 items above please           03:29 PM, 05th Apr                   fatma                   okay One minute please           03:30 PM, 05th Apr                     kate                    Ok           03:32 PM, 05th Apr                   fatma                   We would like to inform you that we have created a return request and the courier partner will arrange the collection within  3-5  business days. They will contact you on the following contact number: +971521021498.           03:32 PM, 05th Apr                   fatma                   You can also tracking the return request on Aramex https://www.aramex.com/using the tracking number 46539946132.           03:34 PM, 05th Apr                   fatma                   Is there anything else i can help you with?           03:34 PM, 05th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:36 PM, 05th Apr                   fatma                   Hi Kate, I have not received a response from you yet, please confirm if you are still connected?           03:37 PM, 05th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:37 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2356628