Subject: Ticket Assigned - Conversation with waleed hany ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 11:00:46 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with waleed hany ahmed waleed hany ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  waleed hany ahmed Bot:  Hi Waleed Hany Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9646983936 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562569209            02:51 PM, 05th Apr                   fatma                   Hi Waleed , Good after noon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:51 PM, 05th Apr                     waleed hany ahmed                    Hi Fatma           02:51 PM, 05th Apr                     waleed hany ahmed                    Good Afternoon           02:52 PM, 05th Apr                     waleed hany ahmed                    I want to cancel my order as i didnt receive it yet           02:52 PM, 05th Apr                     waleed hany ahmed                    9646983936           02:52 PM, 05th Apr                   fatma                   Thank you for sharing the order number with me           02:53 PM, 05th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           02:53 PM, 05th Apr                   fatma                   We see that you have placed your order on Apr 1, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           02:57 PM, 05th Apr                   fatma                   and once it reached to the store you can collect it and return it on the same time           02:58 PM, 05th Apr                   fatma                   and if you are not able to collect the order           02:58 PM, 05th Apr                   fatma                   after 14 days the order will be cancelled automatically           02:58 PM, 05th Apr                   fatma                   Is there anything else i can help you with?           02:58 PM, 05th Apr                     waleed hany ahmed                    Thanks           02:58 PM, 05th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:00 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2356339