Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 07:39:01 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation rohit                    Bot:  Hi again! Bot:  Please enter your name Customer:  rohit Bot:  Hi Rohit ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business 
 days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:27 AM, 05th Apr                   fatma                   Hi Rohit , Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           11:28 AM, 05th Apr                     rohit                    Madam the issue is regarding the order 9640279989           11:28 AM, 05th Apr                     rohit                    My refund is not credited back till now.           11:29 AM, 05th Apr                   fatma                   Thank you for sharing the order number with me          
  11:29 AM, 05th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           11:29 AM, 05th Apr                     rohit                    Ok           11:29 AM, 05th Apr                   fatma                   did you return any items?           11:32 AM, 05th Apr                     rohit                    I didn't collected the order and it already returned back to your store           11:33 AM, 05th Apr                   fatma                   let me check once again           11:34 AM, 05th Apr                     rohit                    This was confirmed by your agent also,you can check previous chat.           11:34 AM, 05th Apr                     rohit                    But it is not updated in my order history page.           11:34 AM, 05th Apr                   fatma                   Yes i have seen the same           11:36 AM, 05th Apr                   fatma                   now i need to escalate to
  the concern team to refund you ASAP           11:37 AM, 05th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           11:37 AM, 05th Apr                     rohit                    Ok,kindly help me to get the refund ASAP.Thank you.           11:38 AM, 05th Apr                   fatma                   We will do our best to fix this issue ASAP           11:38 AM, 05th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:38 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2355073