Subject: Ticket Assigned - Conversation with lulwah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 07:32:13 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lulwah lulwah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lulwah Bot:  Hi Lulwah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6290316164 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966582895281            11:25 AM, 05th Apr                   fatma            
        Hi Lulwah, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           11:27 AM, 05th Apr                     lulwah                    Good evening           11:27 AM, 05th Apr                     lulwah                    I have ordered on march 30 but my shipment hasn't been delivered yet           11:28 AM, 05th Apr                   fatma                   is this your order number 6290316164           11:29 AM, 05th Apr                     lulwah                    Yes           11:29 AM, 05th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           11:29 AM, 05th Apr                     lulwah                    Sure take your time           11:29 AM, 05th Apr                   fatma                   +966582895281           11:30 AM, 05th Apr                   fatma                   is this your correct contact number           11:30 AM, 05th Apr                    
  lulwah                    Yes           11:30 AM, 05th Apr                   fatma                   i can see that the courier team will try to deliver the order today           11:30 AM, 05th Apr                   fatma                   and within 2 days if you did not receive the order           11:30 AM, 05th Apr                   fatma                   so kindly contact us again to assist you           11:31 AM, 05th Apr                   fatma                   Is there anything else i can help you with?           11:31 AM, 05th Apr                     lulwah                    Ok           11:31 AM, 05th Apr                     lulwah                    No thanx           11:31 AM, 05th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:32 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tick
 ets/2355039