Subject: Ticket Assigned - Conversation with vignesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 06:55:08 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vignesh vignesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  vignesh Bot:  Hi Vignesh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9646249348 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your numb
 er Customer:  0507620608            10:43 AM, 05th Apr                   fatma                   Hi Vignesh, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           10:44 AM, 05th Apr                     vignesh                    How to cancel my order           10:45 AM, 05th Apr                     vignesh                    Are you there           10:45 AM, 05th Apr                     vignesh                    /startOver           10:45 AM, 05th Apr                   fatma                   9646249348 is this your order number ?           10:46 AM, 05th Apr                   fatma                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           10:47 AM, 05th Apr                   fatma                   Also if you receive a call 
 from the courier agent, we request you to inform him to cancel the delivery.           10:48 AM, 05th Apr                   fatma                   Is there anything else i can help you with?           10:48 AM, 05th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           10:50 AM, 05th Apr                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           10:52 AM, 05th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:54 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2354868