Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 06:15:30 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966509528004            10:06 AM, 05th Apr                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           10:08 AM, 05th Apr                     hello                    I just want to ask about my refund 6292276547           10:09 AM, 05th Apr                     hello                    I didn’t receive it           10:09 AM, 05th Apr                     hello                    They cancel 2 items           10:09 AM, 05th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           10:10 AM, 05th Apr                     hello                    Ok           10:11 AM, 05th Apr                   fatma                   We would like to inform you that we have processed the refund of amount ( SAR 40.50) on ( 4/4/21) and the amount you paid online will be refunded back to your original payment method within 7 - 14 working days.           10:13 AM, 05th Apr                     hello                    Ok thank you so much           10:14 AM, 05th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:15 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2354688