Subject: Ticket Assigned - Conversation with brenda collera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 05:47:56 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with brenda collera brenda collera                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  brenda collera Bot:  Hi Brenda Collera ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643063459 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +589621897            09:33 AM, 05th Apr       
             fatma                   Hi Brenda, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           09:36 AM, 05th Apr                     brenda collera                    Hello! I have a return request but i paid thru card, can i get my refund to my online wallet instead?           09:36 AM, 05th Apr                   fatma                   kindly note that the refund will be process to the same card you have paid with it while placing the order           09:37 AM, 05th Apr                   fatma                   Is there anything else i can help you with?           09:38 AM, 05th Apr                     brenda collera                    Hello! I have a return request but i paid thru card, can i get my refund to my online wallet instead?           09:39 AM, 05th Apr                   fatma                   kindly note that the refund will be process to the same card you have paid with while placing the order           09:39 AM, 0
 5th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           09:42 AM, 05th Apr                     brenda collera                    So i cannot request for a store refund instead?           09:42 AM, 05th Apr                   fatma                   I'm sorry but they will transfer it to your the same card           09:44 AM, 05th Apr                   fatma                   Is there anything else i can help you with?           09:45 AM, 05th Apr                     brenda collera                    Thats all. Thanks           09:47 AM, 05th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:47 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2354586