Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 01:23:36 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div>Any news?!!!! !!!!!!<br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On Apr 1, 2021, at 5:26 PM, Walaa Azzam &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="auto">Dears,</div>
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<div dir="auto">I’m so offended and feeling very very very bad..</div>
<div dir="auto">My address hasn’t changed and no one called and no one came.. from where you got the information that i changed my location!!!!</div>
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<div dir="ltr" class="gmail_attr">On Thu, 1 Apr 2021 at 5:17 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Walaa,<br><br>Thanks for your patience.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​We have got an update that your address has been changed and courier needs the new address for collecting the returns. Please provide us with your full address details and mobile number so that we can forward it to the courier.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.<br>
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<div>Regards,</div>Wala'a Othman</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2250499