Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 14:17:05 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506513664            06:09 PM, 04th Apr                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:10 PM, 04th Apr                     hi                    Hello Fatma           06:10 PM, 04th Apr                     hi                    Order No 9642541995           06:10 PM, 04th Apr                   fatma                   Thank you for sharing the order number with me           06:10 PM, 04th Apr                   fatma                   could you till me what is issue that you are facing so i will be able to assist you           06:11 PM, 04th Apr                     hi                    need to return few items but 14 days already passed. For this i need ur cooperation. As im ur regular customer.this is 1 of tge cas3           06:11 PM, 04th Apr                   fatma                   okay no problem           06:11 PM, 04th Apr                     hi                    2 items to return,           06:12 PM, 04th Apr                   fatma                   just till me the items that you want to return and i will create a return request           06:12 PM, 04th Apr                     hi                    1 shoe and other purple color tshirt           06:12 PM, 04th Apr                   fatma                   161968874 - - Sustainable Slim Fit Textured Polo Neck T-shirt with Short Sleeves           06:12 PM, 04th Apr                   fatma                   Lee Cooper Men's Lace-Up Sneakers           06:13 PM, 04th Apr                   fatma                   those are the items ?           06:13 PM, 04th Apr                     hi                    T shirt code i dnt hv but color purple is d 1 tshirt.           06:14 PM, 04th Apr                     hi                    Shoes u r right           06:14 PM, 04th Apr                   fatma                   okay one minute           06:14 PM, 04th Apr                   fatma                   We would like to inform you that we have created a return request and the courier partner may collect it within 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971506513664.           06:16 PM, 04th Apr                     hi                    Shukran           06:16 PM, 04th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:16 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2351797