Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 13:19:11 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  Hi Krishan Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:07 PM, 04th Apr                     hi                    Ok           05:08 PM, 04th Apr                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:09 PM, 04th Apr                     hi                    Hi Fatma           05:09 PM, 04th Apr                     hi                    I want to return 2 products from my last order           05:09 PM, 04th Apr                     hi                    Can I return it at the store?           05:10 PM, 04th Apr                   fatma                   I can see that you want to return some items           05:10 PM, 04th Apr                   fatma                   sure           05:10 PM, 04th Apr                   fatma                   with the order number only           05:10 PM, 04th Apr                     hi                    Ok. So I can take the product to the store and return it or exchange it?           05:10 PM, 04th Apr                     hi                    Since the product is damaged           05:11 PM, 04th Apr                   fatma                   ooh, i'm really sorry to know that you have received damaged item           05:11 PM, 04th Apr                   fatma                   we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           05:11 PM, 04th Apr                   fatma                   Could you please share your order number so that I can assist you further?           05:12 PM, 04th Apr                     hi                    Yes           05:12 PM, 04th Apr                     hi                    Order Number LM9647556603           05:13 PM, 04th Apr                   fatma                   Thank you for sharing the order number with me           05:13 PM, 04th Apr                     hi                             05:14 PM, 04th Apr                     hi                    I have sent you the image as well           05:14 PM, 04th Apr                   fatma                   Yes i just have received it right now           05:15 PM, 04th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           05:15 PM, 04th Apr                     hi                    Yes please           05:15 PM, 04th Apr                   fatma                   Solid Shell Top with Pleated Cape and Metallic Chain Detail           05:16 PM, 04th Apr                     hi                    Yes           05:16 PM, 04th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           05:16 PM, 04th Apr                   fatma                   and we will process the refund right now           05:16 PM, 04th Apr                   fatma                   oh sorry           05:17 PM, 04th Apr                     hi                    I can't exchange it at the store?           05:17 PM, 04th Apr                   fatma                   can i create a return request from my side ?           05:17 PM, 04th Apr                   fatma                   i'm sorry if it was not damaged they can accept it           05:17 PM, 04th Apr                   fatma                   only for return           05:17 PM, 04th Apr                   fatma                   but as it's damaged so we need to return it           05:18 PM, 04th Apr                     hi                    Ok. So then I'll do it myself online           05:18 PM, 04th Apr                   fatma                   it's okay           05:18 PM, 04th Apr                     hi                    Since I need to return 2 products           05:18 PM, 04th Apr                   fatma                   I'm sorry for that           05:18 PM, 04th Apr                     hi                    It's ok. Thank you.           05:18 PM, 04th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:19 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2351387