Subject: Ticket Assigned - Conversation with erika nicart
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 10:53:35 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with erika nicart erika nicart                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  erika nicart Bot:  Hi Erika Nicart ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9647500162 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05
 51801650            02:39 PM, 04th Apr                   fatma                   Hi Erika, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:40 PM, 04th Apr                     erika nicart                    Hi fatma I just wanted to check if my order can deliver today as yesterday someone call me from team Lamdmark but I was not at home can you arrange it today afternoon?           02:41 PM, 04th Apr                   fatma                   9647500162 is this the order number           02:42 PM, 04th Apr                   fatma                   Please be advised that order number (9647500162) is being processed and will arrive within 2-3 business days.           02:46 PM, 04th Apr                   fatma                   the delivery agent will contact you before the delivery           02:47 PM, 04th Apr                   fatma                   Is there anything else i can help you with?           02:47 PM, 04th Apr        
            fatma                   Hi, I'm not getting a response from you. Are we still connected?           02:48 PM, 04th Apr                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           02:50 PM, 04th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:52 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2350458