Subject: Ticket Assigned - Conversation with material returned and refund not yet received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 10:53:23 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with material returned and refund not yet received material returned and refund not yet received                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  material returned and refund not yet received Bot:  Hi Material Returned And Refund Not Yet Received ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Vo
 ucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966594220822            02:41 PM, 04th Apr                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:42 PM, 04th Apr
                    fatma                   Could you please share your order number so that I can assist you further?           02:44 PM, 04th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           02:48 PM, 04th Apr                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           02:50 PM, 04th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:52 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2350454