Subject: Ticket Assigned - Conversation with patricia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 10:38:13 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with patricia patricia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  patricia Bot:  Hi Patricia ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551102524            02:29 PM, 04th Apr                   fatma                   Hi Patricia, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:30 PM, 04th Apr                     patricia                    Hi Fatma           02:31 PM, 04th Apr                   fatma                   In the meantime, an exchange is not available at www.splashfashions.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splashfashions)  across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splashfashions)  in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:31 PM, 04th Apr                     patricia                    I just wanna ask.. how will I know if my return is already in process?           02:31 PM, 04th Apr                   fatma                   Could you please share your order number so that I can assist you further?           02:32 PM, 04th Apr                     patricia                    Coz today, the courier took the returns from me but he didn't gave me any acknowledgment receipt           02:32 PM, 04th Apr                   fatma                   it's fine           02:32 PM, 04th Apr                     patricia                    Order numbers is 9646789608           02:32 PM, 04th Apr                   fatma                   Thank you for sharing your order number with me           02:33 PM, 04th Apr                     patricia                    I used tabby payment for this purchase. How will the refund works for that?           02:33 PM, 04th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           02:34 PM, 04th Apr                     patricia                    Okay           02:34 PM, 04th Apr                   fatma                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           02:35 PM, 04th Apr                     patricia                    Ok           02:36 PM, 04th Apr                   fatma                   Once the refund is processed the amount you paid online will be refunded back to your my credit wallet           02:36 PM, 04th Apr                   fatma                   Is there anything else i can help you with?           02:36 PM, 04th Apr                     patricia                    No more. Thank you           02:37 PM, 04th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:38 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2350379