Subject: Ticket Assigned - Conversation with kate
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 08:06:53 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kate kate                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kate Bot:  Hi Kate ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:43 AM, 04th Apr                   fatma                   Hi Kate, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           11:44 AM, 04th Apr                     kate                    I placed an order a few days ago and it’s not showing on my emails or on my account how do I return the items?           11:44 AM, 04th Apr                     kate                    As there is now invoice in the bag           11:45 AM, 04th Apr                   fatma                   It's fine you can return the items with the order number only           11:45 AM, 04th Apr                   fatma                   Could you please share your order number so that I can assist you further?           11:45 AM, 04th Apr                     kate                    As I have just explained I don’t have the order number as it’s not showing on my account and I don’t have an email           11:46 AM, 04th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           11:46 AM, 04th Apr                     kate                    Ok           11:46 AM, 04th Apr                   fatma                   9646541551           11:48 AM, 04th Apr                   fatma                   You have ordered only one item right?           11:48 AM, 04th Apr                     kate                    No           11:48 AM, 04th Apr                     kate                    I have that oke           11:48 AM, 04th Apr                     kate                    I placed an order before that with about 5 diffenrt otema           11:49 AM, 04th Apr                     kate                    Different items*           11:49 AM, 04th Apr                     kate                    And it’s not showing on my account           11:49 AM, 04th Apr                   fatma                   9634822421 this order is for 4 items           11:49 AM, 04th Apr                     kate                    Nope           11:50 AM, 04th Apr                     kate                    I ordered that months ago           11:50 AM, 04th Apr                     kate                    This was ordered maybe 28th March           11:50 AM, 04th Apr                   fatma                   Okay one minute please           11:51 AM, 04th Apr                   fatma                   3/30/21 is this the last order           11:51 AM, 04th Apr                     kate                    Ye that’s the last order but I made an order about 2 days before that           11:52 AM, 04th Apr                   fatma                   and the previous one has been placed on  2/11/21           11:52 AM, 04th Apr                   fatma                   Did you receive the order ?           11:52 AM, 04th Apr                     kate                    I placed an order around 27th 28th March           11:52 AM, 04th Apr                     kate                    Yes I’m wanting to return it           11:52 AM, 04th Apr                     kate                             11:53 AM, 04th Apr                     kate                    It had 6 items in I think           11:53 AM, 04th Apr                     kate                    But it’s not showing up anywhere for me to request a return           11:53 AM, 04th Apr                   fatma                   let me check the picture please           11:54 AM, 04th Apr                     kate                    Ok           11:55 AM, 04th Apr                   fatma                   9646254292           11:55 AM, 04th Apr                   fatma                   this is the order number           11:55 AM, 04th Apr                   fatma                   but it's not showing in my system           11:56 AM, 04th Apr                     kate                    Right so how do I return the items?           11:56 AM, 04th Apr                   fatma                   I have checked           11:58 AM, 04th Apr                   fatma                   and i can see that you have placed this order as a gust           11:58 AM, 04th Apr                     kate                    It’s because it wouldn’t let me sign in which it’s still not doing           11:59 AM, 04th Apr                   fatma                   In the meantime, an exchange is not available at wwwcentrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepointstores)  across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepointstores) in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:59 AM, 04th Apr                     kate                    So how do I return?           11:59 AM, 04th Apr                   fatma                   Is there anything else i can help you with?           11:59 AM, 04th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:01 PM, 04th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:05 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2349456