Subject: Ticket Assigned - Conversation with shoug
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 07:10:09 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shoug shoug                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shoug Bot:  Hi Shoug ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8247506047 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096569958722            11:07 AM, 04th Apr                   fatma                   Hi Shoug, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           11:07 AM, 04th Apr                     shoug                    Hello i want to ask about my order is it ready?           11:08 AM, 04th Apr                     shoug                    Can i come to take it today           11:08 AM, 04th Apr                   fatma                   8247506047 is thsi your order number ?           11:08 AM, 04th Apr                   fatma                   this*           11:08 AM, 04th Apr                     shoug                    Yes           11:08 AM, 04th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           11:08 AM, 04th Apr                     shoug                    Ok           11:09 AM, 04th Apr                   fatma                   We see that you have placed your order on Apr 2, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           11:09 AM, 04th Apr                     shoug                    Okay thanks           11:09 AM, 04th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2349160