Subject: Ticket Assigned - Conversation with irfan malik here
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 07:08:16 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irfan malik here irfan malik here                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  irfan malik here Bot:  Hi Irfan Malik Here ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9647167601 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559662936            11:01 AM, 04th
  Apr                     irfan malik here                    Ok           11:01 AM, 04th Apr                   fatma                   Hi Irfan, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           11:01 AM, 04th Apr                     irfan malik here                    Aoa fatima how r u           11:02 AM, 04th Apr                   fatma                   I'm good           11:02 AM, 04th Apr                   fatma                   I can see that you are contacting us to know the status of the order ID :9647167601           11:03 AM, 04th Apr                     irfan malik here                    Dear as pr schedule today i hv to receive my order but yesterday i got msg from shoemart that we miss ur order just want to know when i can receive my order           11:03 AM, 04th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           11:04 AM, 04th Apr                
      irfan malik here                    Sure           11:04 AM, 04th Apr                   fatma                   +971559662936           11:04 AM, 04th Apr                     irfan malik here                    Yes           11:04 AM, 04th Apr                   fatma                   is this your correct contact number           11:04 AM, 04th Apr                   fatma                   okay, good           11:05 AM, 04th Apr                     irfan malik here                    Yes           11:05 AM, 04th Apr                   fatma                   The courier team will contact you within 2-3 days to deliver the order           11:05 AM, 04th Apr                     irfan malik here                    Got it ?           11:05 AM, 04th Apr                   fatma                   They will contact before the delivery to inform you           11:06 AM, 04th Apr                     irfan malik here                    Yeah they do i hv vv good experience online shopping bu
 t it's 1st time happen that it's delay           11:07 AM, 04th Apr                     irfan malik here                    Anyhow thanks t.c           11:07 AM, 04th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           11:08 AM, 04th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:08 AM, 04th Apr                     irfan malik here                    No worries           11:08 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2349154