Subject: Ticket Assigned - Conversation with kanupriya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 12:35:04 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kanupriya kanupriya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kanupriya Bot:  Hi Kanupriya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card 
 issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509640306            04:09 PM, 03rd Apr                     kanupriya                    2299430ticket no           04:10 PM, 03rd Apr                     kanupriya                    Helllo           04:11 PM, 03rd Apr                   fatma                   Hi Kanupriya, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:13 PM, 03
 rd Apr                   fatma                   Could you please share your order number so that I can assist you further?           04:15 PM, 03rd Apr                     kanupriya                    Hi           04:16 PM, 03rd Apr                     kanupriya                    I have complaint regarding my refund on 26 march           04:16 PM, 03rd Apr                     kanupriya                    Still the problem has not resolved           04:16 PM, 03rd Apr                     kanupriya                    2299430ticket           04:16 PM, 03rd Apr                     kanupriya                    Again i called 2 days back executive told he has opend again the compalint           04:17 PM, 03rd Apr                   fatma                   It's allowed for me to check this ticket           04:17 PM, 03rd Apr                     kanupriya                    Lee copper shoes and black bellies thr were 2 items which were alrdy picked up long time back           04:17 PM, 03r
 d Apr                   fatma                   kindly share the order number with me           04:17 PM, 03rd Apr                     kanupriya                    Wait           04:18 PM, 03rd Apr                   fatma                   Take your time.           04:18 PM, 03rd Apr                     kanupriya                    9642572608           04:18 PM, 03rd Apr                     kanupriya                    Aramex team has taken it           04:19 PM, 03rd Apr                   fatma                   Thank you for sharing the order number with me           04:19 PM, 03rd Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           04:19 PM, 03rd Apr                     kanupriya                    Ok           04:20 PM, 03rd Apr                   fatma                   I'ms really sorry to inform you that the courier team is Land mark not aramex           04:20 PM, 03rd Apr                   fatma             
       so now could you till me if you have returned those items with any other order           04:20 PM, 03rd Apr                     kanupriya                    No they came for landmark only one is for my sister and one is for mine           04:22 PM, 03rd Apr                     kanupriya                    I ll share the airway bill no           04:22 PM, 03rd Apr                     kanupriya                    He took both of landmark           04:22 PM, 03rd Apr                     kanupriya                             04:22 PM, 03rd Apr                   fatma                   It's fine           04:22 PM, 03rd Apr                     kanupriya                             04:22 PM, 03rd Apr                     kanupriya                    He took these 2           04:23 PM, 03rd Apr                     kanupriya                    One is of my sister of landmark but diff id she got her refund           04:23 PM, 03rd Apr                     kanupriya                    But
  mine is still pending           04:23 PM, 03rd Apr                   fatma                   Could you please allow me 2 minutes to check this issue           04:23 PM, 03rd Apr                     kanupriya                    Both are of my name           04:23 PM, 03rd Apr                     kanupriya                    Yes thnx           04:23 PM, 03rd Apr                   fatma                   Thank you for informing me about that, just allow me few minutes to check           04:24 PM, 03rd Apr                     kanupriya                    ?           04:25 PM, 03rd Apr                     kanupriya                    Thnx but plz resolve this..i tired of calling again n agains o today came on chat to complain           04:25 PM, 03rd Apr                     kanupriya                    I m tired*           04:27 PM, 03rd Apr                   fatma                   for that airway bill we have received only to bags           04:29 PM, 03rd Apr                   fatma  
                  are you sure that it was the correct airway bill?           04:30 PM, 03rd Apr                     kanupriya                    There were two airway bill no           04:30 PM, 03rd Apr                     kanupriya                    One was for bags           04:30 PM, 03rd Apr                     kanupriya                    And another one is for shoes           04:30 PM, 03rd Apr                     kanupriya                    He collected  om that same day theese two           04:30 PM, 03rd Apr                     kanupriya                    I shared two images with  different airway bill.number           04:31 PM, 03rd Apr                   fatma                   sorry i have seen only one           04:31 PM, 03rd Apr                   fatma                   i will check now           04:31 PM, 03rd Apr                     kanupriya                    Ohh           04:32 PM, 03rd Apr                     kanupriya                    Plz check           0
 4:32 PM, 03rd Apr                   fatma                   We would like to inform you that we have processed the refund of amount (AED134.30) on (4/3/21) and the amount you paid online will be refunded back to your original payment method within 7 - 14 working days.           04:33 PM, 03rd Apr                     kanupriya                    Thank you           04:33 PM, 03rd Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:34 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2345831