Subject: Ticket Assigned - Conversation with hasan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 11:46:44 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hasan hasan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hasan Bot:  Hi Hasan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9647634562 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544604009            03:22 PM, 03rd Apr                   fatma                   Hi Hasan, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:23 PM, 03rd Apr                   fatma                   I can see that you are contacting us to know the status of your order ID9647634562           03:24 PM, 03rd Apr                     hasan                    Yes i want to review my order           03:24 PM, 03rd Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           03:25 PM, 03rd Apr                   fatma                   We see that you have placed your order on Apr 3, 2021. We would like to inform that collection point delivery orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:25 PM, 03rd Apr                     hasan                    Sure           03:26 PM, 03rd Apr                   fatma                   Is there anything else i can help you with?           03:26 PM, 03rd Apr                     hasan                    Yes but i want check what i order           03:26 PM, 03rd Apr                   fatma                   Okay one minute please           03:26 PM, 03rd Apr                     hasan                    Okk           03:27 PM, 03rd Apr                   fatma                   You have ordered 2 items           03:27 PM, 03rd Apr                   fatma                   Easy Iron Textured Shirt with Long Sleeves and Spread Collar           03:27 PM, 03rd Apr                   fatma                   Easy Iron Formal Shirt with Long Sleeves and Chest Pocket           03:27 PM, 03rd Apr                     hasan                    Can i view the images           03:28 PM, 03rd Apr                   fatma                   sure           03:29 PM, 03rd Apr                     hasan                    Thank you           03:29 PM, 03rd Apr                   fatma                               03:31 PM, 03rd Apr                   fatma                   Those are the items           03:31 PM, 03rd Apr                   fatma                   Is there anything else i can help you with?           03:33 PM, 03rd Apr                     hasan                    it can be exchanged           03:34 PM, 03rd Apr                     hasan                    If want to           03:34 PM, 03rd Apr                     hasan                    Or want to cancel the order           03:34 PM, 03rd Apr                   fatma                   I can cancel the order if you want           03:34 PM, 03rd Apr                   fatma                   because i can not edit the order           03:35 PM, 03rd Apr                   fatma                   shall i cancel it?           03:36 PM, 03rd Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:40 PM, 03rd Apr                   fatma                   Hi Hasan, I have not received a response from you yet, please confirm if you are still connected?           03:41 PM, 03rd Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:44 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2345514