Subject: Ticket Assigned - Conversation with hi its fatema hussain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 11:33:29 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi  its fatema hussain hi  its fatema hussain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi  its fatema hussain Bot:  Hi Hi  Its Fatema Hussain ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9646809254 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971564869353            03:20 PM, 03rd Apr                   fatma                   Hi Fatema , Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:21 PM, 03rd Apr                   fatma                   I can see that you are contacting us to know the status of your order ID :  9646809254           03:22 PM, 03rd Apr                   fatma                   We see that you have placed your order on Mar 31, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:23 PM, 03rd Apr                   fatma                   Is there anything else i can help you with?           03:23 PM, 03rd Apr                   fatma                   هل ما زلت معنا ؟            03:26 PM, 03rd Apr                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           03:28 PM, 03rd Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:31 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2345430