Subject: Ticket Assigned - Conversation with sahrish
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 09:42:09 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sahrish sahrish                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sahrish Bot:  Hi Sahrish ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096596657891            01:23 PM, 03rd Apr                   fatma                   Hi Sahrish,  Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:24 PM, 03rd Apr                     sahrish                    Hi i received my order on 18 march           01:24 PM, 03rd Apr                     sahrish                    I want to return an item from it till when i can return?           01:25 PM, 03rd Apr                     sahrish                    Are you there Fatma?           01:27 PM, 03rd Apr                   fatma                   yes sure you can return the items           01:30 PM, 03rd Apr                   fatma                   it's from max or centrepoint?           01:31 PM, 03rd Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           01:34 PM, 03rd Apr                   fatma                   Hi Sahrish, I have not received a response from you yet, please confirm if you are still connected?           01:36 PM, 03rd Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:38 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2344645