Subject: Ticket Assigned - Conversation with jesmin akhtar shaki
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 09:23:19 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jesmin akhtar shaki jesmin akhtar shaki                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jesmin akhtar shaki Bot:  Hi Jesmin Akhtar Shaki ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9646697854 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502671430            01:13 PM, 03
 rd Apr                     jesmin akhtar shaki                    Ok           01:13 PM, 03rd Apr                   fatma                   Hi Jesmin, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:14 PM, 03rd Apr                     jesmin akhtar shaki                    Hello Fatma           01:14 PM, 03rd Apr                     jesmin akhtar shaki                    It's been 5 days and my order still hasn't arrived           01:14 PM, 03rd Apr                   fatma                   9646697854 is this your order number ?           01:16 PM, 03rd Apr                     jesmin akhtar shaki                    Yes it is           01:18 PM, 03rd Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           01:18 PM, 03rd Apr                     jesmin akhtar shaki                    Sure           01:18 PM, 03rd Apr                   fatma                   i have c
 hecked and i can see that your order on it's way to you           01:22 PM, 03rd Apr                     jesmin akhtar shaki                    Ok thank you           01:22 PM, 03rd Apr                   fatma                   and the courier team will call you before the delivery on +971502671430           01:22 PM, 03rd Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:23 PM, 03rd Apr                     jesmin akhtar shaki                    Alright           01:23 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2344526