Subject: Ticket Assigned - Serious Complaint
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 05:27:52 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Serious Complaint  Hi team, um really frustrated from the call center services as i have called 5 times every time they request me to call again as they are facing a technical problem !!!! 

Last time i requested for an escalation and the call to be transferred to a supervisor and he promised that he will call me back today evening and he did not , i called again and the agent confirmed that the supervisor is out of shift !!! So he was lying to me and promised of sth he will never do

Yesterday i visited your shop in Heliopolis cairo egypt for a refund who promised me that i will get sms for the refund once i get out of the store, sma was never sent to me or neither i have given any proof of refund

So i decided to call the call center as the cashier guy in the shop told me

The call center keeps on saying that they are facing technical issues on their system and requests me to call back

Btw ur app is down as well, It logged me off and i can not even log on as i forgot the password and keep on pressing to reset the password and to send it again to my email, guess what nothing is sent to my email as well

Sent from my iPhone https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2226834