Subject: Ticket Assigned - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Mar 2021 16:08:53 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect hala                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hala Bot:  Hi Hala ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9640256012 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507613984            07:48 PM, 13th Mar                   fatma                   Hi Hala , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:50 PM, 13th Mar                   fatma                   i can see that that you're contacting us regarding your order number 9640256012           07:50 PM, 13th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           07:50 PM, 13th Mar                     hala                    I am still waiting my online order           07:51 PM, 13th Mar                     hala                    Pls check           07:51 PM, 13th Mar                   fatma                   sure           07:51 PM, 13th Mar                   fatma                   i'm checking now           07:51 PM, 13th Mar                   fatma                   wait for a moment please           07:52 PM, 13th Mar                     hala                    No problem           07:52 PM, 13th Mar                   fatma                   We see that you have placed your order on Mar 6, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           07:53 PM, 13th Mar                   fatma                   Is there anything else i can help you with?           07:53 PM, 13th Mar                     hala                    It is more than 4-5 working days ?           07:54 PM, 13th Mar                   fatma                   please note that the holidays are not from our working days           07:55 PM, 13th Mar                     hala                    This is really disappointed to get this answer           07:56 PM, 13th Mar                     hala                    From March 6 till now how many working days           07:57 PM, 13th Mar                   fatma                   we apologize for the inconvenience caused.           07:58 PM, 13th Mar                     hala                    So there is delay ,how you can help??           07:59 PM, 13th Mar                   fatma                   right now the order is under process           08:00 PM, 13th Mar                   fatma                   after 2 days if you didn't receive the SMS ore an email that the order is ready for pick up           08:01 PM, 13th Mar                   fatma                   so kindly contact us to assist you           08:01 PM, 13th Mar                   fatma                   هل لديك أي إستفسار أخر؟           08:01 PM, 13th Mar                   fatma                   هل ما زلت معنا ؟            08:04 PM, 13th Mar                   fatma                   هل يمكنكم إعلامنا إذا كنتم متصلين معنا ؟           08:06 PM, 13th Mar                   fatma                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            08:07 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2240147