Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Mar 2021 16:03:36 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect shalini                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shalini Bot:  Hi Shalini ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9640605123 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502957390            07:48 PM, 12th Mar                   fatma                   Hi Shalini , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:49 PM, 12th Mar                   fatma                   i can see that you have contacted us regarding the order number 9640605123           07:52 PM, 12th Mar                   fatma                   We see that you have placed your order on Mar 8, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           07:55 PM, 12th Mar                   fatma                   Is there anything else i can help you with?           07:56 PM, 12th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:57 PM, 12th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:01 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2235064