Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Mar 2021 15:44:34 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect ume abdullah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ume abdullah Bot:  Hi Ume Abdullah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280962046 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571834625            07:40 PM, 12th Mar                   fatma                   H
 i Ume Abdullah , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:41 PM, 12th Mar                   fatma                   i can see that you are contacting us regarding the order number 6280962046           07:41 PM, 12th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           07:42 PM, 12th Mar                     ume abdullah                    Yes           07:42 PM, 12th Mar                     ume abdullah                    I ordered on 7th march and still not received the order           07:42 PM, 12th Mar                     ume abdullah                    Okay           07:42 PM, 12th Mar                   fatma                   Your order ID 6280962046 is now ready for collection.           07:42 PM, 12th Mar                     ume abdullah                    But in app its still showing processing           07:43 PM, 12th Mar                     ume abdullah        
             Please fix this issue           07:43 PM, 12th Mar                   fatma                   it's fine sometimes it takes time to update the application           07:43 PM, 12th Mar                   fatma                   you can just visit the store to collect your order           07:43 PM, 12th Mar                   fatma                   Is there anything else i can help you with?           07:44 PM, 12th Mar                     ume abdullah                    Okay thanks           07:44 PM, 12th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:44 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2234968